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Achieving Change Analyst Certification within ITIL® Service Management

RESTON, VA (March 14, 2012) Learning Tree International has announced the introduction of a new ITIL certification course–"Achieving Change Analyst Certification within ITIL® Service Management." This course prepares participants for the APMG IT Service Management Change Analyst qualification exam, which is offered on the final day of class.

"This course provides the knowledge, skills and practical experience necessary to fulfill the role of change analyst within ITIL service management," said Jennifer Urick, Vice President of Product Development for Learning Tree International. "Through intensive workshops, this course thoroughly prepares participants for the APMG IT Service Management Change Analyst Qualification exam."

"Achieving Change Analyst Certification within ITIL® Service Management"
This course prepares participants for the APMG IT Service Management Change Analyst qualification exam, which is offered on the last day of class. In this course, participants will gain knowledge of ITIL change management and the principles of the change process.

Workshops include:

  • Identifying and clarifying the meaning of change management terms and definitions
  • Applying specific change analyst responsibilities to the change management process using the RACI model
  • Devising and administering change models for different types of changes
  • Producing reports generated by the change management process
  • Creating and collecting KPIs to maintain the quality of the change management process

Learning Tree will begin presenting "Achieving Change Analyst Certification within ITIL® Service Management" at its education centers in April 2012.

The current schedule includes the following:

  • Washington, DC (Alexandria, VA) – April 25 - 27, 2012
  • Toronto, ON – May 9 - 11, 2012
  • Washington, DC (Reston, VA) – June 20 - 22, 2012
  • Ottawa, ON – June 27 - 29, 2012
  • New York, NY – August 8 - 10, 2012

This schedule is subject to change.

There are three ways for participants to attend this course:

  1. At a Learning Tree Education Center.
  2. Via Learning Tree AnyWare™—our live, online, instructor-led training delivery solution that allows participants to join this course from their home, office or anywhere there is Internet access.
  3. This course can also be delivered on site at a client facility as a private, customized event.

For more information and the latest course dates and locations, call 1-888-THE-TREE (1-888-843-8733) or visit us online.

About Learning Tree International
Learning Tree International is a leading global provider of highly effective, hands-on training to information technology professionals and managers. Since 1974, over 65,000 organizations have relied on Learning Tree to enhance the professional skills of more than 2.1 million employees. Learning Tree develops, markets and delivers a broad, proprietary library of instructor-led courses focused on web development; IT security; project management; operating systems; databases; networking; software development; and leadership, management and business skills. Courses are presented globally at Learning Tree Education Centers, on-site at client facilities, and can be attended via Learning Tree AnyWare™, the Company’s proprietary technology that connects participants via the web to the actual classroom, from their workplace or home. For more information about our products and services, call 1-888-THE-TREE (1-888-843-8733), visit, follow @LearningTree on Twitter or visit Learning Tree International's Facebook fan page.

Contact Information

Max Shevitz
Learning Tree International
Phone: (703) 925-5590

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